Privacy policy

PRIVACY POLICY

Last updated: April 1, 2026

ACTRA operates this online store and website, including all associated information, content, features, products and services (the “Services”), with the aim of providing you with a personalized shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit our website, use our services, or make a purchase.

By using our Services, you declare that you have read and understood this Privacy Policy.

PERSONAL DATA WE COLLECT

We collect personal data that allows us to identify you, such as:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information (securely processed by third parties)

  • Purchase and interaction history

  • Technical data (IP, device, browser)

HOW WE COLLECT DATA

We may collect data:

  • Directly from the user (when making a purchase or creating an account)

  • Automatically (cookies and similar technologies)

  • Through partners and service providers

HOW WE USE DATA

We use your data to:

  • Process orders and payments

  • Manage deliveries, returns, and exchanges

  • Provide customer support

  • Improve user experience

  • Send communications (marketing, if authorized)

  • Prevent fraud and ensure security

DATA SHARING

We may share your data with:

  • Shopify (store platform)

  • Payment processors

  • Shipping and logistics services

  • Marketing and analytics tools

These partners process data in accordance with their own privacy policies.

SHOPIFY

Our store is hosted on Shopify, which also processes personal data to ensure the operation and improvement of services.

You can consult Shopify's policy at: https://privacy.shopify.com

SECURITY

We implement security measures to protect your data. However, no system is 100% secure.

DATA RETENTION

Your data is kept only for as long as necessary to comply with legal and operational obligations.

YOUR RIGHTS

Under the GDPR, you have the right to:

  • Access your data

  • Rectify inaccurate data

  • Request data deletion

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

You can exercise these rights using the contact information below.

COOKIES

We use cookies to improve the browsing experience and display relevant content.

You can manage cookie preferences in your browser.

CHILDREN

Our services are not intended for minors. We do not knowingly collect data from children.

INTERNATIONAL TRANSFERS

Your data may be processed outside the European Economic Area, with adequate protection measures guaranteed.

CHANGES

We may update this Privacy Policy at any time. The most recent version will always be available on the website.

CONTACT

For any questions related to this Privacy Policy or your personal data, please contact us:

Email: actra.support@proton.me