Shipping Policy
SHIPPING POLICY
Last updated: April 1, 2026
ORDER PROCESSING
All orders are processed within 1 to 3 business days of payment confirmation.
You will receive a confirmation email once your order has been dispatched.
DELIVERY TIMES
Delivery times vary depending on the destination and product availability.
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Portugal: 5 to 10 business days
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Europe: 5 to 12 business days
Note: In some cases, the delivery time may be longer due to high demand, logistical delays, or external factors.
SHIPPING COSTS
Shipping costs are calculated at checkout.
We offer free shipping on orders above a certain value, as indicated on the website.
TRACKING
Upon dispatch, a tracking number will be provided to monitor your order.
DELAYS
ACTRA is not responsible for delays caused by:
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Carriers
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Customs procedures
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Weather conditions
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Peak periods (e.g., promotions, Christmas)
INCORRECT ADDRESS
Please ensure that the address provided is correct.
We are not responsible for orders not delivered due to incorrect information provided by the customer.
UNDELIVERED ORDERS
If you do not receive your order within the estimated timeframe, please contact us at:
We will investigate the situation and provide an appropriate solution.
NOTE ON SUPPLIERS
We work with logistics partners and international suppliers to ensure the best prices and product variety. For this reason, shipments may be made directly from different distribution centers.
CONTACT
For any questions related to shipping:
Email: actra.support@proton.me